Help

Help Desk Central

Frontline support for Identity systems is provided by the Help Desk Central. If you are not sure where to go or whom to contact, start here.

  • Phone: +1 979.845.8300
  • Email: helpdesk@tamu.edu
  • Online: https://it.tamu.edu/help

New Customers

If you are planning to select a vendor product or develop a new system that will require NetID authentication or access to directory information, please visit the Integration page for instructions.

The Identity Security team works closely with other groups on campus to provide Identity-related services. The service offerings below are not supported by the Identity Security team; however, we work closely with the groups who do provide support.

Status Pages

  • Planned maintenance and outage alerts for Identity systems are posted on the IT Alerts page.
  • Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts their status at https://status.duo.com/.

External Inquiries

  • If you are from another university and interested in learning more about how the Identity Security team at Texas A&M has implemented a particular solution, you may email us at identity@tamu.edu.
  • Media contacts are handled by the university’s Media Relations team.

Note: The Identity Security team does not accept unsolicited offers for any product or service. For more information, please contact Texas A&M's Procurement Services.