Help
Help Desk Central
Frontline support for Identity systems is provided by the Help Desk Central. If you are not sure where to go or whom to contact, start here.
- Phone: +1 979.845.8300
- Email: helpdesk@tamu.edu
- Online: https://it.tamu.edu/help
New Customers
If you are planning to select a vendor product or develop a new system that will require NetID authentication or access to directory information, please visit the Integration page for instructions.
Identity-Related Services
The Identity Security team works closely with other groups on campus to provide Identity-related services. The service offerings below are not supported by the Identity Security team; however, we work closely with the groups who do provide support.
Status Pages
- Planned maintenance and outage alerts for Identity systems are posted on the IT Alerts page.
- Duo, our 3rd party provider for Multi-Factor Authentication (MFA) posts their status at https://status.duo.com/.
External Inquiries
- If you are from another university and interested in learning more about how the Identity Security team at Texas A&M has implemented a particular solution, you may email us at identity@tamu.edu.
- Media contacts are handled by the university’s Media Relations team.
Note: The Identity Security team does not accept unsolicited offers for any product or service. For more information, please contact Texas A&M's Procurement Services.